FREE AdmissionRSVP Required!Conducted in
Developing Organisations starts with Developing People.
This seminar focuses on corporate values, relationships, product and service delivery processes and systems.Who should attend?
Senior Management, Heads of Departments and Managers from the Travel & Hospitality Industries and Retailers.
1pm – 3pm
Mr Ong Teong Wan.JPG
Mr Ong Teong Wan
Chairman / Managing Consultant,
ManagementWise (International) Pte Ltd
Founding President STADA
A Results Management System for Business Differentiation and Integration
(The Human Side of Enterprise Productivity)
3pm – 3.15pm
(Seminar Delegates Only)
3.15pm – 5.15pm
Mr Andy Stangenberg
Founder, CEOQ- Principle
Author and Life Coach
The Spirit of Service – Service as a Life-skill
We can only share what we have. Before we can display effective service principles towards others we need to upload our own values and belief systems first. This cornerstone workshop on service and cultural strategies will set the tone and reveal the principle for creating a sustainable service initiative. It can be seen as the ‘DNA” and will help set the “Pulse” for self-discovery, and promotes change abilities as it relates to service, creativity and team cohesiveness.
This high energy program is designed to kick off the initiative with a positive yet challenging topic as it relates to service philosophies and the responsibility we carry to display service as a role model.
Motive and reason (buy in) (We can only share what we have)
Oh no….I have to go to work (Service inhibitors)
The past, present and future (Letting go is not equal to giving up)
Pride, self-respect and confidence (Confidence is measured in trying)
Bio-magnetic energy (How our “vibes” contribute to the way others feel about us)
Service as a life skill (The four step formula)
The art of creative thinking (Service in 3-D)
Frustration Management (Regulating skills)
The “true” value of a team (Team exercise)
5.15pm – 6pm
End of Seminar and Visit to the Exhibition
*Note: Programme is updated as at 6 May 2016. The organiser has the rights to change the content without further notice.
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